Brand Account Manager | Faire & Retail Growth Agency (Remote)

Hours: 15 to 25 hrs/week

Rate: $30/hour plus 0.5% commission on managed Faire revenue

Location: Fully remote

Schedule: Fully flexible, part-time

Start: Immediate - May 18, 2026

We're hiring a Faire Brand Account Manager at The Prosper Lab.

ABOUT THE PROSPER LAB

Independent retail is the most slept-on opportunity in CPG today. Faire, with 800,000+ independent retailers on a single platform, is the most scalable path to it.

The Prosper Lab is the full-service Faire growth agency for CPG brands, part of the Product & Prosper® ecosystem. We’re on a mission to put the next generation of CPG brands on the map—helping them get found, get bought, and become the next big thing in independent retail. Faire is our specialty, and we’re building the go-to team that brands trust to turn wholesale into a real, scalable revenue channel.

We've served 300+ brands, managed $5M+ in Faire revenue, and activated 5,000+ retailer accounts. Our clients consistently see 2–3x revenue growth within their first 6–12 months. Brands like Venchi, Joon Foods, Sunwarrior, NATPAT, GNGR Labs, Obvi, and Rotten, and 300+ others trust us to run their wholesale channel.

ROLE OVERVIEW

You'll manage multiple client accounts on Faire across our three service tiers (Launch, Grow, and Manage), optimizing profiles, running campaigns, executing promotions, managing buyer communications, and driving measurable sales growth. Outreach is handled separately by our Wholesale Outreach team, so your focus stays on revenue from existing retailers and the Faire marketplace.

This is consistent, meaningful work with real impact, not a side gig. You'll have full freedom over where and when you work, but you need to be the kind of person who shows up, stays on top of accounts, and takes ownership of results.

WHAT YOU'LL DOFaire Account Management & Optimization

• Manage multiple client accounts simultaneously, toggling between brands while keeping every detail organized.
• Optimize listings, SEO keywords, search terms, imagery, pricing, and profile details to improve visibility and conversion.
• Architect catalogs (variants, bundles, collections, carousel layouts) using retail psychology and Faire algorithm best practices.
• Track performance metrics and deliver weekly reports plus monthly strategy insights to the team and founder.
• Execute campaigns, promotions, and Faire Market strategies to drive sales spikes and sustained momentum.
• Leverage our custom software for data tracking and fulfillment automation.

Buyer Engagement & Retention

• Manage all buyer messaging inside Faire: activation, customer service, follow-ups, and lapsed account recovery.
• Write compelling email campaigns and promotional messages to engage retailers and drive reorders.
• Manage Top Shop status, reviews, and promoted listings to maintain strong account health.
• Monitor reorder cycles and proactively shorten them, driving faster replenishment and higher-frequency purchasing.
• Strategically use Faire Direct (Faire's 0% commission link) where applicable to support margin-healthy growth.

Client Communication & Reporting

• Run monthly client strategy calls and deliver Monday update emails with clear, actionable insights.
• Prepare monthly marketing plans, performance reports, and optimization recommendations.
• Own the client relationship directly. You're comfortable having strategic conversations without being coached through them.
• Participate in quarterly meetings with each client's Faire rep to align on platform-level strategy.
• Collaborate with the founder and team on client goals, priorities, and updates.

COMPENSATION

• Hourly rate: $30/hour
• Commission: 0.5% of total Faire sales across your managed accounts
• Year 1 increase: $35/hour at end of first year
• Referral bonus: $500 for any new brand you refer that signs on as a client
• Schedule: Fully flexible

The commission structure means your earning potential grows as the accounts you manage grow. The better you perform, the more you earn.

YOUR EARNING POTENTIAL

Earnings scale directly with the revenue you drive. Here's what total monthly compensation looks like at full capacity (5+ clients):

• $25K/month managed (e.g., 5 clients at $5K each): ~$1,925/month total
• $75K/month managed (e.g., 5 clients at $15K each): ~$2,775/month total
• $150K/month managed (e.g., 5 clients at $30K each): ~$3,390/month total
• $250K+/month managed (e.g., 5 clients at $50K+ each): ~$4,130+/month total

Top performers managing high-revenue books can exceed $4K/month working part-time hours.

WHO YOU ARE

This role fits a specific kind of person. This role is for you if:

• You genuinely enjoy detail work. Optimizing a product listing, tightening copy, fixing a broken catalog hierarchy: these tasks energize you rather than drain you.
• Routine and structure feel good to you. Recurring weekly cadences, predictable client touchpoints, monthly reporting rhythms are the conditions that let you do your best work.
• You're analytical by nature. You like digging into Faire performance data and feel a real spark when conversion rates move and reorder cycles shorten.
• You have a sharp visual eye. Brand aesthetics, product imagery, catalog layout, and visual storytelling all matter to you. You notice when something looks off, and you know how to fix it.
• You take ownership without being asked. When you see a problem on an account, you fix it before anyone tells you to.
• You're a strong written communicator. Most of your client work happens in writing. You can compose a thoughtful client message in 15 minutes without it feeling effortful.
• You want to develop deep expertise. You're excited to become genuinely great at Faire growth over time.
• You're comfortable being autonomous. You don't need daily check-ins, and you don't want them.
• You want a real role, not a side gig. We're looking for team members who want consistent work over years, not a freelance project to pick up and put down.

IDEAL QUALIFICATIONS

Required:

• 1 to 2+ years in digital marketing, e-commerce account management, or social media marketing
• Exceptional written and verbal communication skills with a keen eye for detail
• Proven ability to manage multiple client projects simultaneously and meet deadlines
• Spreadsheet fluency: pivot tables, Google Sheets, building basic dashboards
• AI tool fluency. You actively use ChatGPT or Claude in your workflow, not just heard of them
• Familiarity with Canva, Google Drive, Slack, and ClickUp (or similar project management tools)

Strong plus:

• Direct marketplace optimization experience (Amazon Seller Central, Etsy, TikTok Shop, Shopify)
• Brand-side e-commerce experience (running a Shopify store, managing wholesale or marketing ops at a CPG brand)
• Prior agency or account management work
• B2B email copywriting or lifecycle marketing experience
• Has personally sold something online
• Strong eye for design, brand aesthetics, and visual storytelling
• Familiarity with Faire or similar wholesale marketplaces
• Previous CPG industry experience

WHAT WE PROVIDE

• Full tool access: Slack, ClickUp, Canva, Google Drive, and all the platforms you need
• Complete onboarding, Faire best practices, SOPs, and ongoing support
• Direct collaboration with our Founder & CEO and the broader team
• Real career growth as our client base expands

CAREER GROWTH PATH

• Start managing a portfolio of 5 to 7+ client accounts at full capacity, earning hourly pay plus commission
• Grow your book of business as our client base expands
• Move from $30/hour to continued rate increases as you take on more complex accounts
• Earn $500 referral bonuses for new brands you bring in
• Step into senior or lead roles, mentoring incoming FAMs and shaping team SOPs
• Expand beyond Faire into other independent retail channels we're building (Airgoods, Direct Wholesale Programs, field rep integrations)
• Cross-train into adjacent functions across the Product & Prosper® ecosystem (The Product Lab, The Personal Lab, The Retail Lab) + our brands/investments

HOW TO APPLY

Send us your resume and a quick introduction at: https://theprosperlab.com/careers