Product Manager, Web Experience

Application Deadline: 28 February 2026

Department: 02. OPS-Digital Products

Location: Remote

Compensation: $90,000 - $125,000 / year

Description The Jed Foundation (JED) is a nonprofit organization that protects emotional health and prevents suicide for our nation’s teens and young adults. JED seeks a highly motivated and experienced Product Manager to join our team. Reporting to the Vice President of Digital Products, the Product Manager will guide the strategy, execution, and performance of one of its most critical digital assets: JedFoundation.org. This position requires a highly skilled and experienced individual who is passionate about helping organizations grow and deliver impact through digital products and experiences. Initially, you will lead a team through the comprehensive redesign of JedFoundation.org to better serve each of its diverse audiences and organizational objectives. Following the launch, you will guide the product’s ongoing strategy and implementation to ensure it effectively supports JED's growth goals. You will be responsible for balancing three key priorities: delivering free, evidence-based resources through our Mental Health Resource Center; driving revenue through data-driven online fundraising; and growing the reach of JED's programs by generating qualified leads for our school, community, and policy/advocacy initiatives Key ResponsibilitiesWebsite Redesign & Launch (Year 1)

• Discovery & Strategy: Guide the discovery, research, and strategic planning for the full-scale redesign of JedFoundation.org, aligning all stakeholders on project goals, KPI’s, scope, and audience needs.
• Project Leadership: Act as the central owner for the redesign project, managing the timeline, budget, and relationships with internal teams (Marketing, Programs, Development) and external vendors (design and development agencies).
• Collaborate on Product Design and Prototyping: Championing a user-centric and data-informed approach, you’ll partner with product designers in the co-creation, prototyping and testing of new site designs. You’ll support the design team in creating intuitive, engaging, and highly accessible (WCAG compliant) user journeys, along with a scalable UI design system for implementation. This includes working with youth and other key stakeholders to co-design solutions that deliver critical value for both JED and its users.
• Requirements & Execution: Translate stakeholder needs and user research into clear product requirements, user stories, and acceptance criteria for the engineering team.
• QA Testing and Launch Preparation: Oversee the content migration, QA testing, and go-live procedure to mitigate risk of SEO loss and avoid introducing usability or performance issues.
• Launch and Change Management: Work with internal staff and external partners to facilitate the deployment . Coordinate training and documentation support to ensure seamless change management. Establish baseline KPIs and measurement plans to evaluate the new site's success.

Ongoing Product Management & Strategy (Post-Launch)

• Agile Leadership: Guide a cross-department team through continuous optimization and scaling of this product by championing a data-informed, iterative process where user feedback and analytics drive a shared roadmap of feature enhancements, growth experiments, fixes and ongoing maintenance. Develop and maintain product documentation, including product manuals, release notes, user guides, and FAQs.
• Data-Driven Decisions: Continuously analyze site performance using BI and data analytics tools to identify optimization opportunities and guide the ongoing implementation of data-informed product improvements. Collaborate with data and evaluation teams to ensure JED stakeholders and constituents have access to key data for reporting and growth. Maintain up-to-date knowledge of digital product trends and emerging technologies, and incorporate these into product management strategies.
• Vendor Management: Collaborate with external partners and ensure our digital products are developed and maintained according to best practices and industry standards.
• Product Roadmap: Develop, own, and communicate the long-term product roadmap for JedFoundation.org, prioritizing features and enhancements that align with JED's strategic objectives.
• Oversee The Quality Assurance Lifecycle: Refine and lead JED’s quality assurance testing protocols throughout the product lifecycle. Work with internal and external engineers, JED program staff, and external QA partners to ensure the site is performant and usable across audiences and devices.
• Stakeholder Alignment: Act as the primary digital product expert, regularly reporting on performance, gathering feedback, and aligning cross-functional teams around a unified product vision.

Functional Optimization & Growth (Core Priorities)

• Mental Health Resource Center: Partner with JED's clinical and content teams to enhance the discoverability, accessibility, and impact of our free, evidence-based mental health resources.
• Data-Driven Fundraising: Collaborate with the Development and Marketing teams to design, test, and optimize online donation funnels, appeal pages, and user flows to grow revenue.

Program & Advocacy Lead Generation: Design and refine conversion pathways to capture and nurture new leads for JED's school and community programs, as well as its policy and advocacy work, integrating seamlessly with our CRM (e.g., Salesforce). Skills, Knowledge & Expertise

• 5+ years of experience in digital product management, with a proven track record of managing high-traffic, content-rich websites.
• Demonstrated experience leading a large-scale product redesign from discovery through launch and iteration.
• Strong technical literacy, including deep experience with CMS platforms (e.g., Contentful, Wordpress), BI/analytics and data infrastructure (eg: GA4, Looker, Snowflake), collaboration/design and testing tools (eg: Figjam, Maze) experimentation and user behavior tools (VWO, Hotjar, Qualtrics).
• Expertise in data-driven decision-making, with a strong ability to conduct A/B tests, analyze user data, and translate insights into product requirements.
• Experience working in an agile/scrum development environment, with a strong understanding of product owner responsibilities.
• Proven success in optimizing digital funnels for specific conversion goals, such as online fundraising, e-commerce, or lead generation.
• Exceptional communication and stakeholder management skills, with the ability to unite diverse, non-technical teams around a common goal.
• Deep understanding of UX/UI principles and a passionate commitment to web accessibility (WCAG) and creating inclusive digital experiences.
• Experience with SEO/SEM best practices and marketing automation/CRM integrations (Salesforce preferred).

Experience with social impact, behavioral health, or educationfield is a plus. Pay Ranges: The range listed on this job posting is based on JED's compensation posting ranges. The range(s) are informed by market research conducted across various U.S. regions and are designed to account for geographic differences in compensation. Actual salary will depend on factors such as experience, qualifications, and work location and may not exceed the posted pay ranges.Location/Travel Information: Roles at JED are primarily hybrid and based out of the New York City Tri‑State Area, which supports all of JED’s core services and functions. For positions supporting JED’s Policy & Advocacy team, the location is based in the Washington, D.C. area. Certain positions may have additional or specific location requirements as determined by organizational needs.Location requirements for each role are specified on the top right of this job opening page — please pay particular attention when applying. Also note that JED does not cover permanent relocation costs at this time. In‑person attendance is required for periodic retreats or business meetings at JED’s central office in NYC or other locations as designated by JED leadership. Additional travel may be required based on role responsibilities, team priorities, or organizational projects. Work Authorization All applicants must be legally authorized to work in the United States. JED does not provide employment visa sponsorship at this time. Physical Requirements:

• Prolonged periods of sitting and working on a computer, including typing, viewing screens, and engaging in virtual meetings.
• Frequent phone, email, and video conferencing communication require clear speech, active listening, and visual acuity.
• Occasional standing, walking, and lifting up to 25 pounds for conference booth setup, promotional materials, or event-related tasks.
• Flexibility to adjust to different work environments, including home offices, shared workspaces, and on-site event locations.

General Benefits: At JED, you’ll join a team of compassionate professionals committed to protecting youth mental health. Our mission-driven culture encourages collaboration, innovation, and a shared sense of purpose. Join us to make a meaningful impact in the lives of young people across the country. Employees who are eligible for benefits may participate in JED’s equity program and have access to a comprehensive benefits package that includes medical, dental, vision, retirement, mental health support, and more. For our benefits-eligible employees (such as full-time staff), we also offer a generous paid time off policy, an Employee Assistance Program (EAP), and a 401(k) plan with employer matching. Temporary staff and interns may be eligible for limited benefits. _These benefits apply to all benefits-eligible permanent staff. Eligibility may vary based on role, employment status, and location. Temporary employees and interns are eligible for limited benefits, which will be communicated during the hiring or onboarding process._🌟 Benefits That Support You — Professionally and PersonallyAt JED, we’re committed to creating an environment where our team can thrive. From generous time off to comprehensive health and financial benefits, we’ve got you covered. 🏖️ Paid Time Off

• Vacation – ~15 days per year to rest, recharge, and reset (increases to 20 days after 4 years)
• Holidays – 10 paid holidays throughout the year
• Floating Holiday – 1 personal day to use however you'd like
• Birthday Day Off – Take your birthday off to celebrate YOU! 🎉
• Winter Break (No FOMO Week) – 5-day, all-team holiday closure at the end of each calendar year
• Personal Leave (Life Leave) – 3 days annually to take care of life—errands, appointments, or personal time
• Sick Leave – 6 days annually for your health or to care for a sick loved one

🛑 Leaves of AbsenceWe follow all applicable state and federal leave guidelines, including the Family and Medical Leave Act (FMLA) and state-specific family and medical leave programs (e.g., NYS Paid Family Leave). Where no state plan exists, we use NYS PFML as a baseline. Please note: Eligibility or waiting periods may apply depending on the type of leave and your location. We will help you navigate your options should a leave need arise. ⏱️ Other Time Off

• Bereavement Leave – 5 days of paid leave for the loss of an immediate family member
• Jury Duty – Paid time off to fulfill your civic responsibility

💸 Health & Financial Wellbeing

• Transit Benefits – Use pre-tax dollars for eligible commuting costs
• Flexible Spending Account (FSA) – Pay for qualifying out-of-pocket healthcare or dependent care expenses with pre-tax dollars
• Healthcare Reimbursement Arrangements (HRA):
  • Mental Health HRA – $1,500/year for all benefits-eligible staff, with additional funds for those covering dependents
  • Health HRA – Available for employees enrolled in JED’s medical plan
  • Dental HRA – Available for employees enrolled in JED’s dental plan

🩺 24/7 Health Support

• Employee Assistance Program (EAP)
• Teladoc Virtual Health – 24/7 access to doctors and mental health professionals, at no cost to you

🪙 Retirement Planning

• 401(k) Safe Harbor Plan
  • Start contributing on Day 1
  • Employer Match (after 6 months):
    • 100% match on the first 3% of compensation
    • 50% match on the next 2%

We’re building a mission-driven team—and that starts by investing in the people behind the mission. Reasonable Accommodations Statement We are committed to providing an inclusive and accessible hiring process for all candidates. If you require a reasonable accommodation to participate in the application or interview process, please let us know by responding to the confirmation emails you receive from us when you apply or schedule an interview. We will work with you to meet your needs in accordance with applicable laws. Equal Employment Opportunity ("EEO") Statement JED is committed to fostering a diverse and inclusive workplace that values collaboration and creativity. We are proud to be an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic in accordance with applicable state, federal, and local laws. We welcome and encourage individuals from all backgrounds to apply and contribute to our mission of protecting emotional health and preventing suicide.