Franchisee Support Manager

On behalf of Raison Home, we're looking to fill an newly created role of FRANCHISEE SUPPORT MANAGER.

Why not join the Raison Home UK Team!

Are you a proactive professional with a passion for supporting small businesses? Do you have an eye for design and the drive to help others succeed?

In this role, you aren’t just a manager; you’re a mentor, a troubleshooter, and a brand champion. You’ll be working closely with our franchisees to ensure they have everything they need to design stunning spaces and run profitable businesses.

Key Responsibilities

1. Day-to-Day Support

You will be the first port of call for our franchise partners, offering expert advice via video calls, email, and on-site visits regarding:

Marketing strategies, prospecting, and closing sales.

General business management and financial health.

Technical troubleshooting and supplier relations (pricing, samples, etc.).

2. Ongoing Training & Technical Development

Providing expert support on CAD software (Winner) and VR technology.

Training on our bespoke internal IT systems, including our CRM (Gesteos).

3. Events & On-boarding

Coordinating and attending network events, including trade shows, supplier visits, and quarterly meetings.

Organising social events to keep the "Raison Home" community spirit alive.

Assisting in the seamless on-boarding of new franchisees as they join the family.

4. Brand Advocacy & Reporting

Collaborating with international colleagues (France and Belgium) to report on UK network performance.

Working with suppliers and consultants to drive lead generation and increase brand awareness in the UK market.

What We’re Looking For

"A pro-active and positive attitude is the single most important trait for this role."

Experience: Previous experience in Kitchen Design is desirable.

Communication: Exceptional interpersonal skills; you must be able to build rapport and explain technical concepts clearly.

Tech-Savvy: Comfortable working with CAD, CRM systems, VR hardware, and design software.

Mobility: You must have your own vehicle and a valid UK driving license for travel to franchisee locations and events (mileage will be fully reimbursed).

Independence: As this is a mostly remote role, you must be self-motivated and organised.

Benefits

Hours: 30 hours per week (flexible), Monday to Friday

Pay: £17 per hour + expenses

Location: Mostly remote (Work from home) with occasional travel for in-person support and events - with full mileage and expense reimbursement.

Company laptop and mobile phone.

The chance to work with a leading European brand during an exciting growth phase in the UK.

A collaborative and supportive international work culture.

How to Apply

If you are ready to help our franchisees turn houses into homes, please submit your CV and a brief cover letter outlining your relevant experience to toby.griffin@raisonhome.com.

To talk through the role, call me 07422 501383.