Customer Service Specialist

Job Title: Part-Time Customer Service SpecialistLocation: [Remote]

Company: Palladium USA International, Inc.

Job Type: Part-Time

Department: Customer Experience / Operations

Reports To: Customer Service Manager

About Palladium USA International, Inc.

Palladium USA International, Inc. is a global lifestyle brand with a heritage rooted in durability, innovation, and adventure. Known for our iconic boots and commitment to quality, we empower customers around the world to explore the unknown. At Palladium, we blend urban utility with a spirit of discovery, and we're looking for team members who share our passion.

Position Summary

We are seeking a proactive and personable Part-Time Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring inquiries are resolved efficiently and with care. This position is ideal for someone who enjoys helping others, is detail-oriented, and thrives in a fast-paced, brand-driven environment.

Key Responsibilities

• Respond to customer inquiries via email, phone, live chat, and social media with professionalism and accuracy
• Assist customers with orders, returns, product questions, and shipping issues
• Resolve complaints and provide appropriate solutions, escalating issues when necessary
• Maintain accurate records of customer interactions using CRM and support systems
• Collaborate with cross-functional teams (e.g., logistics, marketing, product) to address and resolve customer needs
• Provide feedback on recurring issues to support continuous improvement in customer experience

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1+ years of experience in a customer-facing role, preferably in retail, fashion, or e-commerce
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Tech-savvy with experience using CRM platforms (e.g., Zendesk, Salesforce, or similar)
• Available to work flexible hours, including some evenings, weekends, or holidays

What We Offer

• Competitive hourly rate
• Employee discounts on Palladium products
• Flexible schedule and hybrid/remote work options (depending on location)
• A collaborative, inclusive culture with growth opportunities

Join Us.

At Palladium USA International, we’re not just a brand—we’re a movement. If you're passionate about customer experience and want to be part of a team that values authenticity and exploration, we want to hear from you.