Customer Success Manager

Customer Success Manager (DACH Region/ Supporting Wider EMEA)

Location

Germany | Remote

Montash is recruiting on behalf of a leading hybrid cloud security technology provider that delivers continuous visibility, prioritization, and remediation guidance across cloud and on-prem environments. As Customer Success Manager for the DACH region, you will own the customer journey, drive platform adoption and value realization, and ensure high retention and growth.

Key Responsibilities

• Act as primary point of contact for assigned accounts, building trusted relationships with technical and executive stakeholders
• Develop and execute customer success plans, defining goals, KPIs and timelines; track progress and report on achievements
• Lead Executive Business Reviews (EBRs), product demonstrations and technical deep-dive sessions
• Advise on best practices for vulnerability reduction, exposure management and remediation workflows
• Partner with Sales, Onboarding, Product, R&D and Marketing to address customer needs, identify upsell/cross-sell opportunities and facilitate renewals
• Drive renewal process and maintain high retention rates (95%+ is their average); negotiate commercial terms and support contract extensions

Required Skills & Qualifications

• 5+ years of hands-on Customer Success experience at a SaaS company
• Strong technical background with the ability to translate complex concepts for diverse audiences
• Proven track record of relationship building, customer advocacy and exceeding retention targets
• Commercially oriented, comfortable navigating renewals, upsells and contract negotiations
• Excellent communication and interpersonal skills, fluent in German and English
• Self-sufficient, proactive problem solver who thrives in a fast-paced environment

Why Join

• Competitive package up to circa €150K OTE (80/20 split), company car and equity options
• Join an established & growing organization, now 400+ employees worldwide, with a strong German hub and backing from a major European group, offering the stability of an established business combined with the agility of a scale-up.
• Global Impact: Operates across EMEA, the US, Brazil and APAC, working with enterprise and government clients on complex cybersecurity challenges.
• Culture & Growth Opportunities: Still led by the founding team, with a dynamic, impact-driven culture. Employees benefit from structured onboarding, extensive training resources, and a 95% customer retention rate that reflects the quality of the product and services.

If you are a technically adept, commercially minded Customer Success professional fluent in German and English, apply now to join our client’s dynamic team.