Client Success Coordinator

We’re Hiring: Client Success Coordinator

Remote | Full-Time | Strategy, Operations, and Growth Role

Do you love operations, marketing strategy, and helping elite teams execute at a high level? Medstar Media is hiring a Client Success Coordinator to play a central role in client execution, digital marketing strategy support, and internal performance systems.

This is a high-impact role for someone who wants real exposure to how top-tier digital marketing agencies operate, how winning offers are built, and how client growth strategies are executed at scale.

About Us

Medstar Media is a boutique digital marketing agency specializing in the medical aesthetics and wellness space. We power some of the top medspas, plastic surgeons, and aesthetic brands in the country with paid advertising, SEO, websites, content, and automation.

We are obsessive about performance, communication, and execution quality. This role is a key part of how we maintain elite standards as we scale.

What You’ll Do

You will operate at the center of client execution, digital marketing strategy support, and internal system alignment. This role ensures that strategy, communication, execution, and performance tracking stay fully connected across every account.

Core areas of responsibility include:

• Supporting client marketing strategy by helping translate growth goals into execution priorities
• Assisting in the development, organization, and refinement of client offers, promotions, and campaign positioning
• Maintaining operational clarity across client accounts, campaigns, budgets, and service scopes
• Driving execution momentum across internal teams by ensuring priorities, ownership, and timelines remain aligned
• Preparing performance insights and ROI data ahead of client strategy and review sessions
• Supporting quality control across CRM, automation, lead follow-up, and reporting systems
• Assisting leadership and Client Success Managers with cross-account initiatives that impact growth, scalability, and client experience
• Participating in select strategy, planning, and performance discussions to build advanced understanding of:
• Digital advertising strategy
• Funnel performance
• Lead conversion behavior
• Retention and upsell strategy
• Client decision-making dynamics

This role provides direct exposure to how successful marketing campaigns, offers, and client growth systems are actually built and managed.

What We’re Looking For

• 1 to 3 years experience in digital marketing, agency operations, project coordination, or client support
• Strong written communication and organizational skills
• Comfort working across CRM, project management, and reporting platforms
• High attention to detail with the ability to manage multiple workflows simultaneously
• Analytical thinker with strong follow-through
• Tech-forward and quick to learn new systems

Bonus experience:

• Go High Level
• Paid media or funnel strategy
• Medspa, aesthetics, wellness, or healthcare marketing

What Sets You Up for Success

• You think in systems and execution paths
• You are naturally organized and process-driven
• You understand that great marketing requires great operations behind it
• You communicate clearly and confidently
• You like being close to strategy and outcomes
• You care about performance, not just activity
• You are motivated by responsibility and long-term growth

What You’ll Get

• Competitive pay based on experience
• Full-time remote role
• Clear internal growth opportunities based on impact and performance
• Best-in-class tools and automation platforms
• A fast-moving, high-performance team culture

Why Join Medstar Media

We power many of the top aesthetic providers in the country. We move fast, operate at a high standard, and care deeply about client outcomes. This role gives you a front-row seat to elite-level marketing strategy, client growth systems, and agency operations with real opportunity to advance into multiple leadership directions over time.

Next Steps

If you are organized, driven, and excited to operate at the core of a high-performing digital marketing agency, we want to meet you.

Send your resume and a brief introduction to:

ivonne@medstarmedia.com

We are actively interviewing and moving quickly.