Business Operations Manager II

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your Role And Responsibilities The Marketing Operations PMO team’s mission is to develop scalable, repeatable practices that amplify the efficacy of the HashiCorp Marketing team. The Operations Program Manager will provide tactical support to a cross-functional team of marketers, ensuring the successful execution of processes, projects, and programs. You will also play an integral role in continuing to develop and shape our HashiCorp Operations function as we adapt and grow as an IBM software business unit. The ideal candidate will have a proven ability to implement strategic initiatives, with a strong talent for project coordination and cross-functional collaboration. We are looking for someone who shares our passion for operational excellence and values humility, curiosity, adaptability, and collaboration. What You’ll Do (responsibilities)

• Develop actionable program plans with clear goals, milestones, dependencies, and success metrics.
• Proactively identify risks or blockers and create mitigation plans to ensure successful delivery and execution
• Support the scoping, definition, implementation, and adherence to SOPs, best practices, workflows, and processes across our various teams
• Cross-functional project management and workflow coordination across teams including Brand Studio, Growth Marketing, and Corporate Communications. This role will support the planning and execution of integrated promotional plans and content for key initiatives such as launches, product releases, and strategic campaigns.

• Example programs include (but are not limited to):

• Event launch support
• Annual marketing survey

• Be an Asana super user; support teams in developing and systematizing projects and programs into Asana
• Other responsibilities as directed

This job can be performed from anywhere in the USPreferred Education Bachelor's Degree Required Technical And Professional Expertise

• 5 years of experience in a program or project management role, ideally within a Marketing or Operations team
• Strong ability to distill complex information into clear, actionable plans
• Demonstrated bias for action and a proven ability to navigate ambiguity in a fast-paced, matrixed environment
• Comfortable working independently while effectively partnering with cross-functional stakeholders to drive shared outcomes
• Experience with Asana (or other project management platforms), GSuite, Microsoft Office, Canva, Figma, and Slack, with the ability to quickly learn new tools

Preferred Technical And Professional Experience

• Project Management Certification (PMP, CAPM, or equivalent) preferred