National Account Manager, Ecommerce

Dole Packaged Foods is a purpose led organization that is a champion of accessible fruit nutrition and builds a brighter future for people through the goodness of fruit. At Dole, our culture is uniquely driven by core Values. Our commitment to these Values transforms our work into a meaningful journey toward a brighter future together. Here, you'll be part of a respectful, inclusive culture that deeply values our colleagues, customers, and global communities. We strive for excellence, empowering each other to confidently overcome challenges, continuously learn, and achieve world-class results. Guided by unwavering integrity, our actions consistently reflect our commitment to always doing what's right, fostering lasting trust and strong relationships. Through a spirit of collaboration, we cultivate positivity, generosity, and genuine teamwork, enabling collective success toward our One Dole Purpose. Our innovative spirit leads directly to meaningful outcomes and business success. The National Account Manager, Ecommerce will join at an exciting time of growth both for the business and team. The manager will be responsible for the front-line sales management of the Dole Ecommerce sales strategy, and corresponding tactical execution, across Pure Play and Online Grocery platforms. This digitally savvy individual will be involved with building a leading digital capability, with direct responsibility for Amazon and other pure plays. In addition, you will manage the eCommerce sales and retail media broker agency. This individual will be the sales expert on eCommerce capabilities and will work collaboratively with our marketers and agency partners. This role can be based remotely in any of the following eligible locations: AR, AZ, CA, FL, GA, ID, IL, IN, KY, MA, ME, MI, MO, NC, NJ, NY, OH, PA, RI, TN, TX, UT, WI. Responsibilities

• Directly manage and build customer relationships with Amazon and other pure players, including grocery delivery partners such as Instacart, with the support of a full-service broker agency for sales, retail media and deductions management.
• Enforce brand standards across eCommerce while providing guidance to other retail managers across all channels
• Work cross-functionally with the marketing team in creative campaign and product asset needs, ensuring fit-for-platform, fit-for-shopper creative is delivered to you on-time and in-spec to deploy on PDPs, on brand pages, and in the retailer’s media network.
• Work cross-functionally with Operations, Customer Service, and Finance teams on S&OP, fulfillment, chargebacks, and compliance requests.
• In collaboration with our agency partner and cross-functional stakeholders, create and align on KPI’s and methodologies for evaluating marketing spend effectiveness; Develop and refine plans to maximize ROI and business objectives
• Own forecasting and actualization to determine supply needs and achieve growth
• Develop customer roadmap for continued rollout across platforms to scale growth
• Accomplish business objectives, such as distribution goals, shelving initiatives, promotional programs, and targeted price points within specified timelines for Drug channel customers
• Other duties as assigned

Qualifications

• A minimum of 4-7 years of industry experience in CPG within sales/customer development or business/account management roles
• 5 years recent experience in pure play eCommerce sales, Amazon experience is a plus, with working knowledge of eCommerce retail basics, traffic & conversion drivers
• Leadership ability to accelerate digital transformation across the Dole sales and marketing organization by championing Ecommerce agenda to Dole senior management
• Strong financial and analytics acumen and ability to translate data into stories that drive sales
• Ability to forecast sales, manage trade investment & ROI
• Excellent communication, presentation, and interpersonal skills
• Fluent in omni-channel category practices (Digital Shelf, Pricing Strategy)
• Strategic and analytical thinking/problem in the modern digital marketplace
• Foundational selling skills and product knowledge
• Understanding of product mix, volume, pricing strategies and driving sustainable profitability
• Ability to influence decision makers through story telling

What You’ll Need to Succeed:

• Passionate about a purpose driven career
• Committed to fostering inclusive environments that support employee development and well-being
• Sets clear expectations, encourages innovation, and drives continuous improvement
• Models and coaches towards transparency and integrity in decision-making
• Effectively facilitates cross-team communication and teamwork

Education & Certification:

• Bachelor’s degree in Business or related field

Physical Requirements:

• Ability to sit and use the computer for extended periods of time; ability to answer phones and use a variety of office equipment; ability to lift 15 pounds and reach overhead.

Travel Requirements:

• 25-35% travel estimated

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.For Jobs Based In California Hiring Pay Scale: $130,000 to $160,000 Dole Packaged Foods is committed to paying our Associates fairly and equitably. The pay rate offered will consider a wide range of factors, including but not limited to experience, education, accomplishments, and location. Pay scales are subject to review on a regular basis and will be updated as appropriate.