Account Manager

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity:

A Customer Success Manager (Account Manager) is a trusted advisor on influencing our clients on the best strategies to enable the success of their programmes. In turn, this fosters longevity and growth of accounts for Power2Motivate through the identification of new opportunities within existing accounts and ensuring strong customer satisfaction.

Responsibilities:

• Manage a portfolio of key strategic accounts with a combined portfolio value exceeding $10 million.
• Establish and maintain strong relationships with key stakeholders to develop additional revenue opportunities.
• Collaborate with international clients and key internal stakeholders across multiple time zones.
• Collaborate with the implementation team to support the onboarding of new clients.
• Implementation of best practice recognition, reward and loyalty strategies.
• Design and deliver proposals to improve the performance of customer programmes and growth of CarltonOne Engagement revenue.
• Manage customer accounts for day-to-day operations, collaborating with the client operations manager.
• Manage customer success executives assigned to support your accounts.
• Completes monthly and quarterly business reviews with customers on the performance of their programmes.
• Prepare marketing and communication plans for all client programmes to ensure total success.
• Keep abreast of the competition to ensure we are always one step ahead.
• Develop an extensive understanding of your clients’ needs and our product offering.
• On occasion, travel to international and domestic client events to maintain strong partnerships and support strategic objectives.

Qualifications:

• A minimum of two years’ experience in a Customer Success or Account Manager role for a SaaS product.
• Knowledge of the incentive, loyalty, channel or reward and recognition industry (preferred).
• You'll have a strong commercial mindset - you generally get what 'business' is all about.
• Detail orientated with excellent organization and time management skills.
• You're adept at building strong, long last relationships both internally and externally.
• You are not afraid to up-sell & cross-sell as this is a part and parcel of the role.
• Strong excel based analytical skills including large data manipulation and the ability to determine and summarize executive insight.
• Outstanding communication and interpersonal skills.
• Proven ability to thrive in fast-paced, rapid growth environment.

Additional Perks

Here are some additional perks that we provide:

• Competitive salary and comprehensive benefits package
• Remote-first environment
• 25 days of annual leave
• Cutting-edge technology to support your success
• Access to our employee benefits portal with exclusive discounts
• Monthly company-wide events, celebrations, and team activities
• Bravo Rewards Program - recognition points for outstanding performance

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.