About the Role
CHIROBASIX is seeking a Digital Marketing Specialist / Account Manager to manage digital marketing campaigns and day-to-day client relationships. This role involves overseeing marketing execution, coordinating internal teams, communicating with clients, and monitoring campaign performance to help clients achieve their goals.
Key Responsibilities
- Manage clients' digital marketing activities and campaigns to support optimal results.
- Handle client communications by phone, email, and text, providing proactive updates and same-day responses.
- Document client requests and support needs, ensuring proper follow-up and completion.
- Oversee the internal fulfillment team responsible for ongoing digital marketing initiatives and campaigns.
- Coordinate projects, delegate tasks, and manage campaign activities across multiple team members.
- Conduct monthly client meetings to review performance reports, discuss results, and plan next steps.
- Build positive client relationships through responsive communication and excellent customer service.
- Maintain high levels of client satisfaction through consistent support and follow-through.
Required Qualifications & Key Skills
- Excellent written and spoken English communication skills.
- Strong attention to detail and people skills.
- Comfortable conducting business conversations by phone and through web meetings on a daily basis.
- Outstanding follow-up and follow-through.
- Strong project management and organizational skills.
- Effective time management and personal accountability.
- Ability to work independently, take initiative, and solve problems.
- Eagerness to learn and adapt.
Communication Skills
- Ability to explain complex concepts in simple, easy-to-understand language.
- Strong written and verbal communication skills.
- Understanding of traditional and non-traditional media practices and the ability to communicate them strategically.
- Ability to investigate and resolve problems using available evidence, logical processes, and applied knowledge with a high degree of accuracy.
- Ability to explain marketing reports and performance metrics clearly to clients.
Technical Skills & Tools
- Experience with digital marketing channels, including WordPress websites, Facebook Ads, Google Ads, SEO, Google My Business, and email marketing.
- Familiarity with project management tools such as ClickUp, Teamwork Projects, Asana, and Monday.com.
- Experience using Slack and Google Workspace tools, including Gmail, Google Docs, Google Drive, and Google Calendar.
- Basic experience with CRM platforms such as HubSpot, Zoho, Keap, and HighLevel.
- Basic copywriting skills, including writing marketing copy, understanding SEO keywords, and editing content for grammar and punctuation.
- Familiarity with AI writing tools such as ChatGPT.
- Basic graphic design skills, including simple image editing, cropping, and creating ad graphics using tools such as Canva.
- Basic video editing skills, including cropping and resizing.
- Understanding of Google Analytics and Google Tag Manager, including retrieving basic performance metrics and interpreting marketing reports.
- Strong documentation skills.
Work Schedule & Location
- Employment Type: Full-time
- Work Arrangement: Fully remote
- Working Days: Monday to Friday
- Working Hours: 8:00 AM – 5:00 PM EST
- Occasional flexibility may be required for different situations.
Compensation & Benefits
- Annual Salary: $55,000
- Performance bonus opportunities
- Paid vacation time
- Paid sick time