- Job Title: Social and Community Executive
- Salary Range: £30,000–£35,000 per annum
- Location / Working Model: Fully remote | Occasional travel to London
Are you passionate about social media, online communities and creating meaningful connections with customers? This is an opportunity to join a growing UK business dedicated to helping pet owners make informed decisions and access support when they need it most. With ambitious plans for growth, the business is investing in its brand, customer relationships and digital presence. You'll play a key role in bringing its personality to life online, creating engaging content and ensuring customers feel heard, valued and supported across every interaction.
The Social and Community Executive will take ownership of day-to-day social publishing, community engagement, online reviews and website content, using creativity and performance insights to strengthen brand awareness, build trust and improve the customer experience.
Role Highlights
- Manage organic content calendars across Facebook, Instagram and LinkedIn, ensuring consistent publishing and engaging, platform-specific copy.
- Collaborate with internal teams, designers, creators and external partners to develop compelling social content and adapt campaigns for different audiences.
- Build relationships with online communities by responding to comments, messages and mentions, identifying customer stories and encouraging user-generated content.
- Oversee Trustpilot and Google reviews, maintaining response quality, monitoring customer sentiment and sharing recurring feedback with relevant teams.
- Manage website content, coordinate freelance contributors and track performance to identify opportunities for improvement.
You Will Need
- Practical experience creating and publishing organic social content and engaging with online communities.
- Excellent writing skills, creative flair and the ability to adapt your tone to different platforms and customer situations.
- Sound judgement when handling complaints, sensitive conversations and reputational concerns, knowing when to escalate issues.
- Confidence interpreting social analytics, review data and engagement metrics to make informed recommendations.
- Strong organisational skills, attention to detail and an interest in pets and their owners.
Why You'll Love It
- £30,000–£35,000 salary with the opportunity to make a visible impact on brand growth.
- Fully remote working, with financial support towards your home-working set-up.
- 28 days of annual holiday to support a healthy work-life balance.
- Private health insurance to support your wellbeing.
- Company retreats and social events that provide opportunities to connect with colleagues.
- Varied, hands-on responsibilities spanning social media, customer engagement, reputation management and website content.
- Room to develop your expertise in digital marketing, content strategy and community growth.
If you're ready to turn your creativity and community-building skills into meaningful results, apply today for the Social and Community Executive opportunity. We welcome applications from people of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.