Subscription and Loyalty Manager

The Pause Life is redefining the menopause experience for millions of women through trusted education, science-backed products, and community. Founded by Dr. Mary Claire Haver, bestselling author and OB-GYN, our mission is to empower women to take control of their health and wellness in midlife and beyond.The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. 

Key ResponsibilitiesSubscription Program Optimization (Recharge Platform)

• Own end-to-end strategy and execution of our subscription program with a focus on retention and reducing churn.
• Monitor key subscription metrics (retention rates, churn reasons, cohort performance) and implement initiatives to improve them.
• Build strategy to test, create and refine offers, upsells, win-back flows, and surprise & delight strategies to deepen engagement.
• Collaborate with Customer Experience and Marketing to ensure subscription messaging is consistent and compelling across channels.

Loyalty Program Design & Implementation

• Lead the design, build, and launch of our first loyalty program, aligning with The Pause Life’s brand values and customer journey.
• Research loyalty best practices and competitive benchmarks in wellness, supplements, and lifestyle retail.
• Determine earning/redeeming structures, tier benefits, and customer incentives that drive repeat purchases and advocacy.
• Oversee program rollout, technology integration, and ongoing optimization.

Data Analysis & Insights

• Dive deep into customer, subscription, and purchase data to identify growth opportunities.
• Build dashboards and reporting for ongoing performance monitoring of subscription and loyalty KPIs.
• Conduct segmentation and cohort analysis to personalize retention strategies.
• Translate data into actionable strategies for Marketing, Product, and CX teams.

Cross-Functional Collaboration

• Partner with Marketing to integrate loyalty and subscription messaging into campaigns, email flows, and on-site experiences.
• Work with Customer Experience to ensure program mechanics are clear, support is seamless, and customer feedback is captured and acted on.
• Collaborate with Product and Operations to align program benefits with inventory planning and product launches.

Innovation & Market Awareness

• Stay ahead of loyalty and subscription trends, emerging technologies, and platform capabilities.
• Continuously propose innovative approaches to surprise and delight customers, enhance perceived value, and differentiate The Pause Life in the market.

What You’ll Bring

• 3+ years in eCommerce, subscription management, loyalty program design, or customer retention—preferably in wellness, beauty, or consumer goods.
• Hands-on experience with subscription platforms (Recharge required) and loyalty solutions (Yotpo, LoyaltyLion, Smile.io, etc.).
• Proven track record improving subscription retention and designing loyalty strategies that increase LTV.
• Strong analytical skills: able to analyze large datasets, identify trends, and present actionable insights.
• Creative thinker with a customer-first mindset and an eye for memorable brand experiences.
• Excellent project management skills; able to manage timelines, priorities, and cross-functional teams.
• Strong communication skills—comfortable presenting to leadership and influencing decision-making.

Success in This Role Looks Like

• Increased subscription retention rate and reduced churn.
• Higher LTV for subscription and loyalty customers vs. one-time purchasers.
• Loyalty program adoption and engagement metrics exceed benchmarks.
• Data-driven insights inform marketing, product, and CX strategies.
• Customers feel more connected to The Pause Life and perceive increased value from staying engaged.

Benefits

• Fully remote, flexible work environment
• Contract with potential for FT
• Opportunity to grow with a rapidly scaling brand that values empathy, education, and innovation