Regional Performance Manager - Queensland

Jaguar Land Rover is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

WHAT TO EXPECT

The principal interface between the NSC and Retailers, responsible for the performance of Retailers in a defined territory of the NSC to optimise sales, profitability, increase client satisfaction & intervening where required to ensure consistent business outcomes and drive performance at the Retail level.

The role is 100% remote, and can be carried out from any location in the Greater Brisbane area. Monthly travel to Sydney, Perth and other locations will be required.

THE ROLEKey Responsibilities

Focus on delivery of Variable Profit per unit targets, through sales & product mix management (through ordering/sales planning) including feature profit focus & accessories sales

Monitor key competitors within PMA for conquest sales tactics. Look to repurchase cycle, lead management and Order Intake

Monitor and promote data quality and Vista to CXP accuracy through sales funnel management, performance marketing and conversion efficiency

Drive performance of all key performance metrics by partnering with the Retailers. This includes Order Bank management including order call fulfilment, sales target setting and achievement (WHS/RTL/Order Bank & Order Intake)

Retail Management

Full end to end performance management, and responsibility, of the retail network covering all aspects from Dealership Presentation, Org structures, People skills and competency to dealer KPI and profitability

VRM & Action Management - Responsible for setting & managing retailer by retailer variable margin programme actions targeted at operational improvement & customer experience

Business Planning

Manage and approve yearly dealer business plan including strong quarterly performance reviews and governance

Act as liaison between the Retail Network and Sales Planning Team regarding delivery, supply and logistics as required to faciltate sales

Oversee Customer Voice for Retail within the region and work with the retailer business leaders to action feedback and implement strategies for improvement. This includes Purchase, Lost Leads NPS and survey response rate – including Red Flag management and Sales/Purchase 6 management.

Modern Luxury

• Manage adherence to Showroom, Demonstrator and Courtesy Car policy, including standards implementation and ongoing reordering cycle
• Monitor and facilitate the Modern Luxury presentation at retail from behaviour and dress code to overall showroom presentation standards and CI

Key Performance Indicators

• Sales performance (VP per unit, Order Bank, In PMA Sales, wholesale/Retail/Order Intake)
• Purchase NPS, Lost Leads NPS, “Sales 6 principles’
• Lost Leads % resurrected
• Adherence to Retail standards

Key interfaces

• House of Brands Managers
• Finance Team
• Sales Planning Team
• Comms & Client Experience Team
• Retailers

WHAT YOU’LL NEEDCritical Capabilities

• Relationship management and collaboration
• Automotive sales experience
• Automotive franchise management
• Track record in the achievement of sales targets
• Ability to tactically plan and deliver strategic sales objectives
• Experience of effective management at Franchise and Investor level
• Financial services knowledge
• Automotive marketing experience

Personal Profile

• Able to maintain positive relationships while driving performance
• This person is a connector and is able to build relationships across the network and business to ensure we have the right people supporting the business outcomes we desire
• Advocates for client and retailer needs in a way that is pragmatic and outcome focused
• Able to pull together data to tell a story and connect actions to outcomes
• Growth mindset and happy to explore new ideas and ways of thinking, as well as share learnings with others
• Can build rapport and credibility quickly with stakeholders at all level of Retail organisations
• Able to manage competing priorities and adapt quickly to change when the need arises

#WEAREJLR

At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.