Director of Strategic Key Accounts

Director of Strategic Key Accounts

About the Role

We are seeking a results-driven and relationship-focused Director of Strategic Key Accounts to lead enterprise account management initiatives, strengthen client partnerships, and support long-term business growth. This leadership role is responsible for managing high-value accounts, developing strategic relationship plans, and ensuring exceptional client engagement across key business partnerships.

The ideal candidate is a strategic communicator with strong commercial acumen, experience managing complex client relationships, and the ability to collaborate effectively across cross-functional teams.

Key Responsibilities

Develop and manage strategic account plans aligned with organizational growth objectives

Build and maintain strong relationships with key clients, business partners, and executive stakeholders

Serve as the primary point of contact for high-priority accounts and strategic partnership initiatives

Collaborate with sales, operations, marketing, and leadership teams to ensure client satisfaction and business alignment

Identify account growth opportunities, relationship expansion initiatives, and long-term partnership strategies

Monitor account performance metrics and prepare business reviews, reports, and strategic recommendations

Support contract coordination, service alignment, and ongoing account management activities

Analyze market trends, client feedback, and competitive insights to strengthen account strategies

Drive cross-functional collaboration to improve client experience and operational effectiveness

Mentor and support account management teams to ensure consistent service standards and relationship management practices

Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications, Management, or related field

20+ years of experience in account management, business development, client relations, or strategic partnerships

Proven success managing enterprise or high-value client accounts

Strong communication, negotiation, and stakeholder management skills

Excellent organizational and analytical capabilities

Ability to manage multiple priorities within fast-paced business environments

Experience with CRM platforms, reporting systems, and client management tools preferred

Preferred Skills

Strategic account management

Client relationship development

Cross-functional collaboration

Business growth and partnership strategy

Performance reporting and analytics

Negotiation and communication

Operational coordination

• Team leadership and mentoring