Digital Analyst (Insights and Reporting) (Contract)

• National Opportunity
• Full time, 12 month, parental leave cover (75 hours per fortnight)
• Hybrid work arrangements
• Salary range: $105,000 to $120,000 per year

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Job Description

As a Digital Analyst at Beyond Bank, you'll drive improvements in the digital customer experience by leveraging your expertise in data and insights, customer behaviour, banking systems, and digital platforms. You'll manage data-driven reporting, and collaborate with various teams and stakeholders to improve digital performance. This role is perfect for someone passionate about improving the digital customer experience through data driven insights.

In the role you will

• Provide analysis, advice, and data to the Digital Customer Experience Team to improve customer experience.
• Continuously enhance digital customer experience and service standards.
• Collaborate with Customer Experience teams to boost digital sales and service.
• Ensure a positive return on investment for digital initiatives.
• Conduct research and report on digital innovation and opportunities.
• Drive process improvement using Agile/Scrum methodologies.
• Collaborate with various teams for an integrated customer experience and manage change processes.
• Testing of digital systems and ensure stakeholder communications are managed effectively.

QualificationsAbout you

You will be skilled in using digital tools like Google Analytics to drive strategic improvements and enhance digital experiences. You excel in communication, effectively collaborating with third parties, internal stakeholders, and applying Agile methodologies to streamline processes and coordinating data driven initiatives from requirements, design and implementation.

• Utilise tools like Google Analytics to track and analyse digital (website and app) traffic, user behaviour, and other key metrics to inform digital strategy and improvements.
• Effectively communicate with multiple stakeholders, tailoring your approach to suit varied levels of technical knowledge, ensuring clarity and understanding.
• Collaborate efficiently with external vendors and partners to integrate and optimize digital solutions.
• Take responsibility for your tasks and initiatives, ensuring high-quality deliverables and meeting deadlines.
• Collect and document business and technical requirements from stakeholders to ensure solutions meet their needs.
• Develop and propose effective digital solutions that address business challenges and improve customer experience.
• Facilitate the approval process by presenting solutions to stakeholders, addressing their concerns, and obtaining necessary signoffs.
• Coordinate activities across teams and stakeholders to ensure smooth project execution and successful implementation of digital initiatives.

Additional InformationSee yourself in our team

You will be joining the Digital Customer Experience team, an energetic group of professionals who are passionate about delivering great customer experiences across Beyond Bank's digital channels.

Why work for Beyond Bank? We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au

And there’s even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like? The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!

To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au

Applications close 19/01/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.